Customer Service Call Center Representative

Starion Bank is a growing community bank known for providing local leadership, personalized service and community loyalty. We foster a culture where you can grow both professionally and personally, and we treat employees as our most important organizational asset.

Customer Service Call Center Representative

Starion is seeking a Customer Service Call Center Representative in Mandan. Must be available to work in our Mandan location. Hours for this position could vary daily between 7 AM and 6 PM Monday – Friday and will be included in a Saturday rotation.

At Starion Bank, we’re looking for talented people who will put our customers at the center of everything we do. Join our diverse team where you’ll feel valued and inspired to contribute your unique skills and experience.

The Customer Service Call Center Representative will

Process online accounts and consumer loans
Deliver advanced digital and online offerings
Process and manage online deposit accounts and consumer loans
Enhance the customer experience while providing solutions to customers
Serve consumers through digital (online, mobile and social) and call center (phone, email and chat)
Provide customers with convenient ways to manage their accounts and provide solutions that meet their financial needs
Serve all Starion Bank locations throughout North Dakota and Wisconsin

Customer Service Call Center Representatives are responsible for responding to routine and complex customer inquiries regarding consumer products and services as well as

Quickly answer customer inquiries in a friendly and courteous manner
Deliver exceptional service
Provide first call resolution while following procedures that meet compliance guidelines
Identify and offer customers the products and services they need and want to succeed financially
Process online consumer account and loan applications
Complete weekly tasks as assigned
Assist customers with navigating and troubleshooting various online products

Qualifications:

One or more years of customer service experience
Experience in a call center or customer service setting preferred
Prefer a general understanding of standard bank transactions as well as common products and services

Starion Bank offers a competitive salary and a full comprehensive benefit package including health, life, dental, vision, health savings account, 401K, profit sharing, paid vacation and holidays.

Join our team and work at a bank recognized as “Best of the Best” by Independent Business magazine, “50 Best Places to Work” by Prairie Business magazine and “Top 10 Workplaces” by Bismarck-Mandan Young Professionals Network! Apply online at www.starionbank.com/careers.

Starion Bank is an Equal Opportunity Employer of women, minorities,
protected veterans and individuals with disabilities.